Privicay Policy | Opulent Dwellings Lt

Opulent Dwellings LTD

Last updated: 9 August 2026

Opulent Dwellings Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking or stay at one of our properties.

1. Who We Are

Opulent Dwellings Ltd

124–128 City Road

London

EC1V 2NX

United Kingdom

Website: www.opulentdwellings.co.uk

Email: L.manning@opulentdwellings.co.uk

2. Information We Collect

When you make an enquiry or booking, we may collect:

- Full name

- Email address

- Telephone number

- Booking dates

- Number of guests

- Property booked

- Special requests

- Payment and transaction information

- Identification information where required

For security, fraud prevention, legal, insurance or property-management purposes, we may request a valid government-issued identification document, such as a passport or driving licence.

3. How We Use Your Information

We may use your personal information to:

- Process and manage your booking

- Provide accommodation and guest services

- Contact you regarding your reservation

- Verify your identity where reasonably necessary

- Process payments

- Provide check-in and check-out information

- Manage the £150 security deposit

- Respond to enquiries and complaints

- Maintain the safety and security of our properties

- Prevent fraud or unlawful activity

- Comply with legal and regulatory obligations

- Maintain financial and business records

- Improve our services and website

4. Legal Basis for Processing

We may process your information where it is necessary to:

- Perform our contract with you

- Comply with a legal obligation

- Protect our legitimate business interests

- Protect the safety and security of our guests and properties

- Respond to your requests

- Process information where you have provided consent

Where we rely on consent, you may withdraw your consent at any time.

5. Identification Information

Where we request identification, we will only request information that is reasonably necessary for the relevant purpose.

Identification may be requested for security, identity verification, fraud prevention, insurance, property management or legal requirements.

We will take reasonable steps to protect identification information and will retain it only for as long as reasonably necessary, unless a longer period is required or permitted by law.

6. Payment Information

Payments may be processed by third-party payment providers.

We may receive transaction information and confirmation of payment, but we do not generally store your full payment-card details.

7. Sharing Your Information

Where necessary, we may share relevant information with trusted third parties, including:

- Payment providers

- Booking and accommodation-management systems

- Website and technology providers

- Property-management and maintenance providers

- Professional advisers

- Insurers

- Government bodies or law-enforcement authorities where legally required

We do not sell your personal information.

8. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Some information may need to be retained for longer periods to comply with accounting, tax, legal, insurance or dispute-resolution requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your Data Protection Rights

Under applicable UK data-protection law, you may have the right to:

- Request access to your personal information

- Request correction of inaccurate information

- Request deletion in certain circumstances

- Request restriction of processing in certain circumstances

- Object to certain processing

- Request data portability where applicable

- Withdraw consent where processing is based on consent

To exercise your rights, contact:

L.manning@opulentdwellings.co.uk

We may need to verify your identity before responding to a request.

11. Marketing

We will only send marketing communications where we have a lawful basis to do so.

Where consent is required, you can unsubscribe or withdraw your consent at any time.

Choosing not to receive marketing communications will not affect your booking.

12. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies may be used for analytics, preferences or marketing.

Where required by law, we will obtain consent before using non-essential cookies.

13. CCTV and Security Cameras

Certain properties may have security cameras covering external or communal areas for safety and security purposes.

Cameras will not be placed inside guest bedrooms or bathrooms.

CCTV may be used to:

- Protect guests, staff and visitors

- Prevent or investigate crime

- Protect property

- Investigate incidents or disputes

CCTV footage will be retained only for as long as reasonably necessary, subject to any incident, investigation or legal requirement.

14. Children's Information

Bookings are generally made by adults.

Where information about children is provided as part of a booking, we will only process that information where reasonably necessary to provide accommodation or comply with applicable requirements.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the relevant updated date.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first: