Data Protection & GDPR | Opulent Dwellings Lt

Opulent Dwellings LTD

DATA PROTECTION & GDPR NOTICE

Last updated: 9 August 2026

Opulent Dwellings Ltd (“we”, “us” or “our”) is committed to protecting the privacy and personal information of our guests and complying with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This notice explains how we collect and use personal information when you enquire about, make or manage a booking with us.

1. Who We Are

Opulent Dwellings Ltd

124–128 City Road

London

EC1V 2NX

United Kingdom

Website: www.opulentdwellings.co.uk

Email: L.manning@opulentdwellings.co.uk

2. Information We May Collect

Depending on your booking and circumstances, we may collect:

- Full name

- Email address

- Telephone number

- Booking dates

- Number of guests

- Guest names

- Property and room information

- Special requests or requirements

- Payment and transaction information

- Passport or other government-issued identification information where required

- Communications between you and Opulent Dwellings Ltd

- Information relating to complaints, incidents or property damage

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. Why We Collect Your Information

We may collect and use your personal information to:

- Process and manage your reservation

- Verify your identity where reasonably necessary

- Provide check-in and check-out information

- Communicate with you about your stay

- Process payments

- Administer the £150 security deposit

- Protect guests, staff and property

- Prevent fraud or unlawful activity

- Investigate incidents or complaints

- Meet legal, regulatory, insurance or accounting requirements

- Manage our accommodation business

- Improve our services

4. Guest Identification

For security, identity verification, fraud prevention, insurance, property-management or legal purposes, we may ask guests to provide valid government-issued identification, such as a passport or driving licence.

Where ID is requested, it will be used only for legitimate purposes connected with your booking, stay, security or legal obligations.

We will take reasonable steps to ensure that identification information is protected from unauthorised access, loss or misuse.

5. Our Lawful Bases for Processing

Under the UK GDPR, we may process your personal information where:

Contract: Processing is necessary to make or manage your booking and provide accommodation services.

Legal obligation: Processing is necessary for us to comply with a legal or regulatory requirement.

Legitimate interests: Processing is necessary for legitimate business interests such as protecting our guests, properties and business, preventing fraud and managing bookings.

Consent: Where applicable, we may ask for your consent before processing information for a particular purpose.

Where we rely on consent, you have the right to withdraw your consent at any time.

6. Your Agreement to Data Processing

When making a booking through our website, you may be asked to confirm that you have read and understood this Data Protection & GDPR Notice and our Privacy Policy.

Where consent is legally required, you will be provided with an appropriate consent option.

You are not required to provide consent where another lawful basis allows us to process your information.

7. Who May Receive Your Information

Where reasonably necessary, we may share personal information with trusted service providers, including:

- Payment processors

- Booking and accommodation-management systems

- Website and technology providers

- Property-management providers

- Maintenance or emergency service providers where necessary

- Professional advisers

- Insurers

- Government authorities or law-enforcement agencies where legally required

We do not sell your personal information.

8. Security of Your Information

We take reasonable technical and organisational measures to protect personal information.

These measures are designed to prevent unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is restricted to people or service providers who reasonably need it for legitimate business purposes.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Certain information may need to be retained for longer where required for:

- Accounting and tax purposes

- Legal obligations

- Insurance requirements

- Fraud prevention

- Complaints or disputes

- Legitimate business records

Identification documents will not be retained indefinitely and will be securely deleted or destroyed when they are no longer reasonably required, subject to applicable legal requirements.

10. Your GDPR Rights

Subject to applicable law, you may have the right to:

- Access – request a copy of the personal information we hold about you.

- Rectification – ask us to correct inaccurate or incomplete information.

- Erasure – ask us to delete your information in certain circumstances.

- Restriction – ask us to restrict how we use your information in certain circumstances.

- Object – object to certain types of processing.

- Data portability – request certain information in a commonly used electronic format.

- Withdraw consent – withdraw consent where we rely on consent as our lawful basis for processing.

Some rights are subject to legal limitations, and we may be required to retain certain information.

11. How to Exercise Your Rights

If you wish to exercise any of your data-protection rights, contact:

L.manning@opulentdwellings.co.uk

Please provide enough information for us to identify you and understand your request.

We may ask you to provide proof of identity before releasing personal information.

We will normally respond to a valid data-protection request within the timeframe required by applicable law.

12. CCTV and Security Cameras

Certain properties may use security cameras in external or communal areas for safety and security.

Cameras will not be positioned inside guest bedrooms or bathrooms.

CCTV may be used to:

- Protect guests, staff and visitors

- Protect property

- Prevent or investigate crime

- Investigate incidents

- Support insurance or legal investigations where appropriate

CCTV footage will be retained only for as long as reasonably necessary, subject to any ongoing incident, investigation or legal requirement.

13. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Essential cookies may be required for the website to function.

Where required by law, we will request your consent before using non-essential cookies for purposes such as analytics or marketing.

14. International Data Transfers

Some of our third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data-protection requirements.

15. Data Breaches

If we become aware of a personal-data breach, we will assess the breach and take appropriate action in accordance with applicable data-protection law.

Where legally required, we will notify the Information Commissioner's Office and/or affected individuals.

16. Complaints

If you have concerns about how we process your personal information, please contact us first:

L.manning@opulentdwellings.co.uk

You also have the right to complain to the UK's data-protection regulator:

Information Commissioner's Office (ICO)

Further information about your data-protection rights and making a complaint is available from the ICO.

17. Changes to This Notice

We may update this Data Protection & GDPR Notice from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.

The latest version will be published on our website.